Returns & Exchanges


Items may be returned to the original payment method or exchanged within thirty (30) days of the date the order is placed. Items must be unused and undamaged in the original condition and packaging with all associated tags attached. Contact hello@livelybay.com to initiate a return or exchange.

Clearance items, gift cards, items which are marked non-returnable or final sale, or items purchased as part of a bundle at a discounted rate (unless the entire bundle is returned), cannot be returned or exchanged.

If we shipped the wrong product or your items are damaged in transit, please contact hello@livelybay.com within seven (7) days of delivery to initiate a return or exchange and we will send you a return label. In any other event, customer will be responsible for any shipping and handling costs associated with any return or exchange.

All returned or exchanged items must be shipped to the Address provided by customer service to be processed. All applicable shipping costs from the original order are non-refundable. Please allow 1-2 weeks from our receipt of the returned or exchanged items for our office to receive and process your refund or exchange request.

For any questions about your specific order, status of shipment or returns please email hello@livelybay.com.